Returns and Exchanges
We have free US returns.
You can return your products within 30 days of receiving your order.
Further information
How do hylo shoes fit?
How do hylo shoes fit?
Our footwear fits true to your normal size.
How do I return my shoes?
How do I return my shoes?
Our returns are free of charge for those in the US. You can generate the return label via the button above. All you need to know is your order number and which new size or colour you would like.
What about the environmental cost of returns?
What about the environmental cost of returns?
Our returns are factored into our offsetting process – any planetary impact is offset.
Can I return worn products?
Can I return worn products?
All items must not have been used, worn, or washed. Products must be in unworn condition to be eligible for return (refund or exchange).