Returns and Exchanges
Returns & exchanges
Free returns within 30 days
Need a different size or changed your mind? Send unworn shoes back within 30 days of delivery for an exchange, refund or store credit. It's free.
Start a returnYou'll need your order number and email address.
How it works
Enter your order number and email, then choose an exchange, refund or store credit.
Shoes must be unworn, unused and unwashed. Use the original box if you can, and print your free label.
Once they reach us we'll process your return within 5 business days and email you when it's done.
Recycle your old hylos
Worn them out? Send them back
Don't bin your old hylos. Start a return with your original order number, choose Recycling as the reason, and send them back to us. We'll make sure they're recycled properly.
Recycle my hylosReturns FAQs
Can I return worn shoes?
Not for a refund or exchange. Shoes must be unworn, unused and unwashed. If they're worn out, you can send them back to be recycled instead.
Do I pay for return shipping?
No. Returns are free for exchanges, refunds and store credit. Returning from outside the US? Use the same link. International return shipping isn't free, and the label cost comes off your refund.
How long does a refund take?
Once your return arrives, allow up to 5 business days for us to process it. We'll email you when your refund, exchange or store credit is done. We don't refund the original shipping charge.
I paid with a gift card. How am I refunded?
If you paid with a gift card and another payment method, the refund goes back to the gift card first.
What if my shoes arrive damaged?
Email hello@hyloathletics.com with your order number, a short description and a photo, and we'll sort it.
How do hylo shoes fit?
Our shoes fit true to size. We recommend ordering your usual size.
What about the environmental cost of returns?
Returns are factored into our offsetting, so any planetary impact is offset.
Still need help? Email hello@hyloathletics.com with your order number.
